FAQ
Products
100% ! All our pieces are made of 9ct-14ct-18ct gold and platinum.
All of our pieces are 100% handmade by our professional G & A.
Our collection of modular fine jewellery essentials are designed to be creatively customized to keep up with your bold, dynamic life. Our pieces are made of high quality gold and stones, so you can wear them now while you build a jewellery wardrobe you will love forever.
We love collaborating on new designs especially when it involves a piece you love so much.We are always able to do any custom work for you.If you need any further assistance please e-mail info@gajewellery.co.uk
You are not alone! We’ve tested our jewellery for nickel and lead.While it should be totally safe for you to wear, we can not always guarantee gold products will not trigger an allergic reaction.
Shipping
Our online store now offers free 3-5 day shipping for US domestic addresses only, regardless of what you order.
If you live in any of the 50 states and Puerto Rico, LIMNIA will deliver to you. Our pieces might take longer to get to you if you live in Alaska, Hawaii, and Puerto Rico, but they will get there.
Shipping to these states will take a bit longer. Expect about 12-16 days from the time of your order.
1) Ground: (5-8 days): Always free.
2) Expedited (2-3 days and available to the 48 contiguous states): $25
3) Overnight (1-2 days and available to the 48 contiguous states): $35
As soon as we receive your order, we will process it for shipment. All orders placed after 12 pm PT are processed the following day. Our UPS or Fedex courier will then pick it up from us and be on his way to bring the pieces to you. You will receive an email with tracking number as soon as it’s on its way.
Don’t worry! Sometimes, it takes a couple of days to update your shipment status. Email us at team@limnia.com and we will let you know where your package is.
Hate when that happens. But no worries! We will correct it for you if your purchase hasn’t shipped yet. Please email us at team@bijoux.com
Returns & Exchanges
Sorry it didn’t work out. Just send us an email at info@gajewellery.co.uk
To be eligible for a return, please ensure that the jewellery is in its original packaging and in perfect condition, that you have the proof of purchase.We reserve the right to refuse returns that do not meet the criteria.We will refund you in full back to your original form of payment.If you have any other questions about returning your pieces or have any second thoughts, email us at info@gajewellery.co.uk
Refunds will take anywhere between 5-10 business days to appear back on your statement.
You can visit our store or please e-mail us at info@gajewellery.co.uk for any other arrangements.
Billing
Visa, Mastercard, Debit card, American Express and bank transfers.
Your credit card will be charged as soon as your order is accepted and processed.
Not to worry, it happens to the best of us. Check the following:
Check that your card is not expired.
Double check the accuracy of your credit card’s billing details; such as the billing address and the security code (i.e. what you’ve entered into the checkout details).
Call your credit card issuer – they might’ve have stopped this payment from going through.
Orders
Drop us an email at info@gajewellery.co.uk and we will update your order as soon as we can.
Drop us an email at info@gajewellery.co.uk and we will inform you straight away.
